Thank you for shopping with Aldeema Agriculture! We take great care to provide you with healthy plants and high-quality gardening products. However, we understand that sometimes returns may be necessary. Please read our return policy below to ensure a smooth return process.

1. Eligibility for Returns

• Plants: Due to the perishable nature of plants, we only accept returns for plants that arrive damaged or unhealthy. If you receive a plant that is damaged or in poor health, please contact us within 24 hours of delivery.
• Non-Plant Items: For non-plant items such as gardening tools, pots, and accessories, returns are accepted within 14 days of purchase, provided the item is in its original condition and packaging.

2. Return Process for Plants

• Contact us via email at aldeemaags@gmail.com or call us at 055 997 3312, 055 731 8290, or 050 785 0553 within 24 hours of receiving the plant.
• Include photos of the plant to demonstrate its condition upon arrival.
• We will assess the issue and provide instructions for the return or replacement process if necessary.

3. Return Process for Non-Plant Items

• For non-plant items, please reach out to us via email or phone within 14 days of receiving the product.
• Ensure the item is in its original condition and securely packaged for return.
• Shipping costs for non-plant returns are the responsibility of the customer unless the item was received in damaged condition.

4. Refunds and Replacements

• Upon receiving the returned item and verifying its condition, we will process a refund or send a replacement, based on your preference.
• Refunds will be issued to your original payment method within 5–7 business days.

5. Non-Returnable Items

• We cannot accept returns for any custom orders or items that have been altered after delivery.

Your satisfaction is important to us, and we strive to ensure a positive experience with every purchase. For further assistance, please contact us at aldeemaags@gmail.com or one of our phone numbers listed above.